Gateway timeout error

Ares Halostar
Ares Halostar
 Member edited December 2014 in Technical Support
Is the grid down again as I was logged in, and tried to rez something, but got an error on my console saying I could not contact the server, so I logged out. Now I can't log in, and am getting the Gateway timeout error, which indicates that the grid is down.
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Comments

  • Sheera Khan
    Sheera Khan
     Member edited 9:50PM
    Hi Ares,

    yes, it looks like the server has a hiccup. Lena got a message about that and so she'll look after the server in a moment. Ok, it's sunday morning so let's pass her a cup of coffee and some buns for breakfast. No administrative tasks before the second cup of coffee ;-)

    Ciaoo

    Sheera
  • Sheera Khan
    Sheera Khan
     Member edited 9:50PM
    Huhus,

    the server has its coffee mug refilled and is back at work ;-) The sunday is saved ...

    Have a lot of fun

    Yaaaayyyyyyyyyyy - thank you admins ;-)
  • Ares Halostar
    Ares Halostar
     Member edited 9:50PM
    Thanks for the great service. I was only giving a heads up as I know most of you sleep while I am awake here in Australia :)
  • Uncle CM
    Uncle CM
     Administrator edited 9:50PM
    Guten Morgen,

    Ja, das Grid war um 7:45 Uhr für ca 5-10 Minuten nicht zu erreichen, weil es einen Hardwarefehler gab. (edit: wir haben den Server kontrolliert runtergefahren ;) )
    Wir haben sofort unseren Hoster benachrichtigt um einen größeren Schaden abzuwenden und ersetzten die Hardware. Wir dachten es wäre besser es morgen zu ersetzen, statt einen Temin zu vereinbaren und es abends herunterzufahren. Es tut uns leid, dass der shutdown so kurzfristig war, aber seit ca 8 Uhr sollte das Grid wieder wie gehabt laufen! :)

    Danke,
    der Maschinenraum

    === english ===

    Hi,

    yeah the grid went down for aprox. 5-10 minutes at 7:45 am CET because of an hardware error. (edit: we shutdown the server safely ;) )
    We immediately contacted our hoster to prevent data loss and replaced the hardware. We thought it would be better to do this in the morning, than get a ticket and shut it down in the evening. We're sorry about the incident, but everything should run as normal since 8 am :)

    thank you,
    the Maschinenraum
  • ragulinchen ragu
    ragulinchen ragu
     Member edited 9:50PM
    Ich komme nicht rein :o Kaffee trink, eine rauch und in Whatsapp alle Freunde wecke. hehe
  • Susan Dark
    Susan Dark
     Member edited 9:50PM
    Huhu,

    ich kann meine Konsole starten, kann aber nicht per Viewer einloggen......snieft :(
  • Ares Halostar
    Ares Halostar
     Member edited 9:50PM
    There are still clearly some problems. Hopefully these will be resolved
  • Sheera Khan
    Sheera Khan
     Member edited 9:50PM
    Huhu,

    yes it takes a moment to login, but I guess there are quite some logins to process at the moment. And maybe the regions trying to reconnect put a load on the servers too. But all that should be sorted out in a short while :-)

    Happy fourth of advent everyone ;-)

    Sheera
  • Susan Dark
    Susan Dark
     Member edited 9:50PM
    :shock: , leider nein! Einloggen geht nicht! :?
  • frost
    frost
     Member edited 9:50PM
    Yep, down as a blue dodo - first my viewer started throwing 'ASSERT (mComplete.size() != 0)' at me, but now it just hangs in the logging in phase, and then tells me it couldn't log me in.

    Hope you get it fixed Lena, good luck!
  • Uncle CM
    Uncle CM
     Administrator edited 9:50PM
    Ich bin schon dran, aber ich finde nichts ... Alle Systeme laufen wie sie sollen :roll:

    Ill look into it, but I cant find the problem ... all system are working as expected ... :roll:
  • bertl
    bertl
     Member edited 9:50PM
    Jo, beim "Logging in..." dauert es zwei Minuten und dann gibt der Viewer auf. Ich versuche etwas im Client-Log aufzustöbern das mehr Infos liefert.
  • Piper
    Piper
     Member CreativeGroup edited 9:50PM
    huhu,

    vielleicht hilft es ja .. der Viewer/ die Verbindung crasht bei der Regions-Verbindung .. auch bei Centerworld oder Sandbox ..

    LG Piper und Tommy
  • bertl
    bertl
     Member edited 9:50PM
    Im Debug-Loggin-Mode meldet der FireStorm (der gesprächiger ist als der Cool):

    Zunächst gut:
    2014-12-21T11:50:34Z INFO: newview/llstartup.cpp(3242) : LLStartUp::setStartupState: Startup state changing from (state #7) to STATE_LOGIN_AUTH_INIT
    2014-12-21T11:50:34Z INFO: llcommon/llcoros.cpp(97) : LLCoros::generateDistinctName: LLCoros: launching coroutine LLLogin::Impl::login_
    

    Dann jedoch:
    2014-12-21T11:51:35Z WARNING: newview/llxmlrpctransaction.cpp(477) : LLXMLRPCTransaction::Impl::process: LLXMLRPCTransaction XMLRPC error -32700: parse error. not well formed.
    
    error occurred at line 6, column 2, byte index 160
    2014-12-21T11:51:35Z WARNING: newview/llxmlrpctransaction.cpp(481) : LLXMLRPCTransaction::Impl::process: LLXMLRPCTransaction request URI: http://hypergrid.org:8002/
    2014-12-21T11:51:35Z INFO: newview/llxmlrpclistener.cpp(372) : Poller::poll: login_to_simulator result from http://hypergrid.org:8002/: status XMLRPCError, errorcode OK (Despite our best efforts, something unexpected has gone wrong.
    

    Da ich die Logs normal nicht anschaue weiß ich nicht ob es üblich ist, jedoch fällt extrem oft die Nachricht auf:
    2014-12-21T11:50:30Z INFO: llcommon/llfasttimer.cpp(598) : LLFastTimer::nextFrame: Slow frame, fast timers inaccurate
    
  • frost
    frost
     Member edited 9:50PM
    Same here, still not getting in. Either it sits there for 2 minutes 'Logging in...' and then says 'Despite our best efforts etc etc'. That's in 3/4th of the cases so far. 1/4th of the cases it bombs with 'ASSERT (mComplete.size() != 0)'.

    I could log on fine yesterday evening, i haven't changed a thing on my end!

    Ps: i'm logging in to my home region, which is the metropolis welcome center. Did try with 'last location' as well, which is my own region, but same result.
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